Privacy & Policy

Whykay Digital Limited is a cryptocurrency company duly incorporated under the laws of the Federal Republic of Nigeria. Whykay Digital Limited provides digital asset off-ramp services that enable users to convert, transfer, process digital assets and receive payment into their designated bank accounts. Our services may also include bill payments, gift card services, and other digital payment solutions from time to time.

This App is owned and operated by Whykay Digital Limited (referred to as "We," "Our," "Us" or "Whykay" while "You," "Your," "User" and "Client" refers to the individual accessing or using this App or services provided by Whykay Digital Limited.

This Privacy Policy provides You a clear information on how users' data is collected, processed, protected, and disseminated. This Privacy Policy shall be applicable to all Users using the Our App and equally applies to the data/information that is provided to Us in relation to the services provided.

Whykay collects and processes personal information necessary to provide, maintain, and improve our services, comply with legal obligations, and verify users' identities. The categories of personal data we may collect include:

Whykay uses personal data only for lawful and legitimate business purposes connected with the operation of our platform and services. We may use your personal data for the following purposes:

1. To Provide Our Services: To create and manage your account, process transactions, facilitate payments and settlements, and provide access to our digital asset and related payment services.
2. To Verify Identity and Protect Accounts: To confirm your identity, authenticate access to your account, prevent fraud, detect suspicious activities, and maintain the security of our platform.
3. To Operate and Improve Our Platform: To maintain system functionality, monitor performance, troubleshoot technical issues, improve user experience, and enhance the reliability and security of our services.
4. To Provide Customer Support: To respond to inquiries, complaints, support requests, and provide users with updates relating to our services.
5. To Comply with Legal and Regulatory Obligations: To comply with applicable laws, regulatory requirements, or compliance obligations.
6. To Communicate with Users: To send transaction confirmations, receipts, service notifications, security alerts, policy updates, and other important communications relating to the use of our platform.

You may request the correction, update, deletion, or restriction of the processing of your personal data, subject to applicable laws. Whykay may, however, retain certain information where necessary to comply with legal and regulatory obligations, security requirements, fraud prevention measures, or other administrative purposes.

To exercise any of your rights, you may contact Us through our designated support channels (support@whykay.net). For security purposes, we may require verification of your identity before processing any request. All requests will be handled in accordance with applicable laws and regulations.

Whykay shares personal data only where necessary for the operation of our services, compliance obligations, or business purposes. Whykay does not sell, or trade users' personal data to third parties.

We may share your data with:

• Banks, payment processors, and financial partners for the purpose of processing transactions, payments, settlements, and related services requested by users.
• Third-party service providers, vendors, and contractors who support the operation, hosting, maintenance, security, and administration of our platform, subject to confidentiality and data protection obligations.
• Authorized counterparties or service providers where limited information sharing is required to facilitate digital asset transactions or comply with applicable regulatory obligations.
• Law enforcement agencies, regulators, government authorities, or other competent authorities where disclosure is required by applicable law, regulation, court order, or valid legal process.

At Whykay Digital Limited, we comply strictly with the provisions of the law on data retention. Thus, we keep and/or retain your personal data/information for as long as necessary for providing you with the services required/applicable to you. The length of time in which we retain your personal data/information depends on the reason we collect and/or use it. It may also be retained as long as necessary to comply with relevant laws or statutory obligations.

Where your account is closed, suspended, or terminated, we may retain certain information for legal, regulatory, fraud prevention, security, and compliance purposes. However, when personal data is no longer required for these purposes, Whykay will securely delete, anonymize, or de-identify such data in accordance with applicable laws and our internal data retention policies.

Whykay will emplace various techniques to protect, secure and safeguard the information of Users against loss or unlawful access/use. These techniques include but are not limited to provision of strong encryptions, rigorous checks and password change policies, limiting access to our databases to key personnel and IP addresses etc. We also rely on your phones' strong security version to ensure that there is no leakage of information unless where it is intentionally processed for authentication.

However, please note that while we implement many security measures on our platform, it is required of you to maintain the security of your information by protecting the confidentiality of your username and password. We shall not be held responsible or held liable for any misuse or loss of your data/information.

Whykay does not collect or process sensitive personal information such as information relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, health status, biometric data, or other sensitive categories of personal data, except where required by law or voluntarily provided by you.

Where you choose to provide any sensitive personal information to Whykay, such information will be processed in accordance with this Privacy Policy and applicable data protection laws.

Our services are not intended for children or persons who are below the age required under applicable law to enter into a legally binding agreement. By using our App, you represent that you are of legal age and have the legal capacity to use our services.

We reserve the right to amend and update this Privacy Policy from time to time without prior notice. Kindly read and visit Our Privacy Policy every time for any alterations or amendments. Any changes to this Privacy Policy shall be effective once posted.

Please note that your continued use of our App after any amendments/alterations to this Privacy Policy shall indicate your acceptance of the terms of such revised Privacy Policy.